Position: General Manager
• Title – Travel Agency General Manager
• Salary: £33,400 per year
• Hours: Monday to Friday, 10:00 – 18:00
• Location: London
Skills and Qualifications required:
• Good business management and leadership skills
• Fluent in Mandarin and English (written and spoken)
• Strong interpersonal and negotiation abilities
• Excellent problem-solving and decision-making capacity
• Highly organised with strong time management
• Minimum of 3 years’ experience in travel, tourism, or destination management
• Proven experience in managing travel operations and teams
• Multilingual ability is desirable but not required
BESTRAVEL LIMITED is a dynamic London-based Destination Management Company (DMC) specialising in inbound travel for Chinese tourists and corporate clients. We are seeking a talented and motivated General Manager to lead our business and support our expansion into the UK and European travel markets.
Main Duties:
• Business Management – Oversee all aspects of the business including strategy, finance, and compliance
• Staff Supervision – Recruit, manage and support staff, including performance reviews and development
• Sales and Client Services – Promote travel packages and ensure client satisfaction
• Supplier and Partner Relations – Negotiate and manage relationships with hotels, transport providers, and Chinese travel agencies
• Marketing and Promotion – Lead business development and digital marketing efforts (including Chinese platforms)
• Product Development – Design and implement tailored travel packages and experiences
Position: Mandarin-speaking Business Support Officer
• Job title: Business Associate Professionals Not Elsewhere Classified
• Salary: £30,960 per year
• Hours: Monday to Friday, 10:00 – 18:00
• Location: London
Skills and Qualifications required:
• Fluent in Mandarin and English (written and spoken)
• Strong administrative and organisational skills
• Professional customer service and communication
• Digital proficiency (Microsoft Office; WeChat/Xiaohongshu)
• Team player with initiative and flexibility
• Knowledge of travel/tourism and UK geography (preferred)
• Degree in Business, Tourism, or related field (desirable)
• Experience in administration or client coordination essential
BESTRAVEL LIMITED is seeking a Mandarin-speaking Business Support Officer to join our team. This role is essential in delivering high-quality support to our Mandarin-speaking clients and partners while supporting internal travel coordination and administration.
Main Duties:
• Client and Partner Communication – Handle Mandarin and English client inquiries, translate travel materials
• Booking and Tour Coordination – Assist in itinerary planning and bookings with local and overseas suppliers
• Administrative and Operational Support – Prepare documents, maintain records, support day-to-day operations
• Marketing and Digital Support – Manage WeChat/Xiaohongshu content, assist with Mandarin marketing efforts
